Cancellation, Return and Refund Policy

At Sauna World (Thailand) Online Shop we value your satisfaction and strive to provide you with the best possible online shopping experience. We understand that sometimes, situations arise where you may need to cancel your order, return a product or seek a refund. To ensure a smooth process, we have developed the following return and refund policy:

1. Returns and Cancellation Eligibility:

a. We accept order cancellation and product returns within 7 days from the date of delivery.
b. The product must be unused, in its original condition, and in the original packaging.
c. Certain items such as perishable goods, personalized items, and digital downloads are exempt from being returned.

2. Return and Cancellation Process:

a. To initiate a cancellation process and product return, please contact our customer support team via email: saunathailand@gmail.com within the specified return period. b. Provide your order details, including the order number and a brief explanation of the reason for the return. c. Our customer support team will guide you through the return process, providing you with the necessary instructions and return shipping address. d. Please ensure that the product is securely packaged to avoid damage during transit.

3. Return Shipping:

a. The customer is responsible for the return shipping costs unless the return is due to our error or a defective product. b. We recommend using a trackable shipping method and retaining proof of shipment until the return is processed. c. In case of a defective product or our error, we may provide a prepaid shipping label or arrange for a pickup service.

4. Refund Process:

a. Once we receive the returned product and verify its condition, we will initiate the refund process.
b. The refund will be issued using the original payment method, unless otherwise specified.
c. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Non-Returnable Items:

The following items are generally non-returnable: a. Perishable goods such as food, flowers, or items with expiration dates. b. Personalized or customized products. c. Digital downloads or software. d. Gift cards or vouchers. e. Discounted items.

6. Exchange Policy:

Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Products:

a. In the case of receiving a damaged or defective product, please contact our customer support team immediately, providing details and photographic evidence, if possible.
b. We will arrange for a replacement or offer a refund, including any applicable shipping costs.

Please note that this cancellation, return and refund policy applies to purchases made through our online store only. For products purchased through third-party sellers or platforms, their respective return and refund policies will apply.

We reserve the right to amend or modify this policy at any time, and any such changes will be communicated to you through our website or by email.

If you have any further questions or require assistance regarding our return and refund policy, please feel free to contact our customer support team.